We’re here to help
Marky Support
Try the quick fixes below, or contact us with the details we need to understand the problem.
Start here
Location or walk tracking is not working
- Open your device settings and allow location access for Marky.
- For locked-phone walk tracking, allow background location where available.
- Check that location services are on and battery optimization is not restricting Marky.
- Move to an open area and wait for a stronger GPS signal.
GPS may vary around buildings, trees, weather, and weak signals. Marky cannot guarantee route or distance accuracy.
Voice commands or microphone access are not working
- Confirm microphone permission is allowed for Marky.
- Start the supported flow intentionally in Marky or with Google Assistant / “Hey Google” where supported.
- Speak clearly and review the saved log afterward.
Marky does not use “Hey Marky” and does not always listen. Short follow-up listening starts only after you initiate a command flow.
Notifications are missing
- Allow notifications for Marky in device settings.
- Confirm Marky’s master notification control and the relevant reminder category are enabled.
- Check Do Not Disturb, battery saver, and operating-system background restrictions.
Notifications are helpful reminders, not guaranteed emergency or medical alerts.
A voice log looks wrong
Voice recognition may misunderstand names, details, or timing. Review important logs and correct them in Marky when needed. Risky V1 voice actions such as deleting dogs or deleting walks are not supported.
Your data
Export or delete
In Marky, open Settings → Data & privacy → App Data. From there, you can export all local data or delete dog profiles, walk history, health records, or all local data. Delete actions ask for confirmation.
Contact
Report a bug
Email support@markyapp.com with:
- A short description of what happened
- What you expected instead
- Your device and operating-system version
- Your Marky app version
- Steps that reproduce the issue
Do not send sensitive health or location information unless it is necessary for the request.
Privacy requests
Need help with deletion?
Use Marky’s local data controls first. If you need help understanding those controls, email support@markyapp.com with the subject “Marky data deletion help.” If the data exists only on your device, Andrew Turley, operating as DaringDrew may not possess it and may not be able to delete it remotely.